Question 1

Unable to Sign up / Login in Dozee application

Accepted Answer

Check for internet connection on the phone Check if the applicaiton is updated either on playstore( android) or app store (IOS) Uninstall and Reinstall the application

Question 2

Unable to unpair device

Accepted Answer

Do you have an active internet connection If internet active, Close the application and restart Check if the applicaiton is updated either on playstore( android) or app store (IOS)

Question 3

Unable to pair the device

Accepted Answer

Check with the electrical socket if the connection is loose Switch off(3-5 seconds) and restart device and check for light on pod. Is the device blinking blue Check if your bluetooth connection is done. Check if the applicaiton is updated either on playstore( android) or app store (IOS)

Question 4

Unable to view SpO2 data (Only applicable for Dozee with SpO2)

Accepted Answer

Check device is blinking green when button pressed on SpO2 device Check SpO2 screen has bluetooth symbol Check SpO2 visible on mobile bluetooth settings screen

Question 5

Device not found in SPO2 devices

Accepted Answer

Enter your answer here

Question 6

Device is Offline

Accepted Answer

1. Check if the device is connected to the internet and is it is ON. 2. If No wifi 3. If the device is OFF

Question 7

Oxymeter not working

Accepted Answer

1. Check on what is the exact issue with the oxymeter: a) Readings not getting generated on the display screen of the Oxymeter b) Bluetooth not showing on the display screen of the oxymeter. c) Readings disappearing, despite finger of the user, still being inserted to the Oxymeter.

Question 8

Device is Blinking all the 5 LEDs

Accepted Answer

Please send us a video of the device for a time duration of 15-20 seconds and also a Screenshot of the Run Diagnostics

Question 9

Blue LED Blinking Continously

Accepted Answer

Check if the device is unpaired If the device is paired, Please send us a video of the device for a time duration of 15-20 seconds and also a Screenshot of the Run Diagnostics

Question 10

White/ Red LED.

Accepted Answer

Please send us a video of the device for a time duration of 15-20 seconds and also a Screenshot of the Run Diagnostics

Question 11

Yellow LED

Accepted Answer

Recording mode (The light will disappear in some time)

Question 12

Green LED

Accepted Answer

When Spo2 device is recording.

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